How can we help?
Find answers to common questions about using Doccy. Browse by category or search for a specific topic.
Account & Profile
Manage your account settings, personal details, and notification preferences.
Billing & Payments
Understand pricing, payment methods, invoices, and Medicare rebates.
Consultations
Everything you need to know about booking, attending, and following up on consultations.
- Are Doccy Medical Certificates Legit?Why Doccy certificates are legally valid, who issues them, and how the company is verified.
- Can My Boss Deny My Medical Certificate?What Australian workers need to know about their rights when an employer questions or refuses a medical certificate.
- How to Find and Download Your Medical CertificateA step-by-step guide to accessing your approved Doccy medical certificate from the patient dashboard.
Privacy & Security
How we protect your data and what controls you have over your information.
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